Our sessions are 2 hours. Towards the end of the 2 hours, we will indicate it’s time to get ready to leave.
The play centre is fully cleaned and sanitised between each session. It is therefore vital that customers leave promptly.
Visitors are asked to arrive no earlier than the start of their booked session to allow safe cleaning.
Customers who arrive after the start of their play session will still be required to leave at the end of the session, irrespective of time they have had to play.
Tumble Town reserves the right to close should there be a risk to the safety and security of visitors and staff.
General House Rules
All persons entering the building must wash their hands.
All children visiting Tumble Town must be accompanied by an adult. Children must be supervised by a parent / carer at all times.
Tumble Town staff are not responsible for the supervision and behaviour of children. As such, parents/guardians must accept full responsibility for the supervision of their child/children whilst on the premises.
Only children under 1.45m (4’9”) and aged 8 and under may play.
Shoes must be removed before entering the play areas.
Socks must be worn at all times.
Comfortable long sleeved clothing, without strings or cords should be worn.
Glasses (unless shatterproof), jewellery and any sharp objects must be removed before playing.
We reserve the right to ask any person to leave.
Aggressive behaviour or illegal activity of any kind will not be tolerated and will be reported.
Any person who is unwell, or who has been unwell, must not visit Tumble Town for 48 hours after their last symptom.
If you or somebody in your household has a positive Covid test or Covid symptoms, you must NOT enter Tumble Town for a minimum of 14 days after the result is noted.
We may offer a rescheduled session providing contact is made prior to the original booked session and positive test confirmation is provided.
Newly toilet trained children should wear protective pants/pull ups whilst playing.
Only food and drink purchased in the café may be consumed on the premises.
Eating and drinking in the play areas is strictly forbidden. For comfort and safety, food or drinks should be consumed whilst seated at tables.
Tumble Town is a smoke free business and smoking is prohibited anywhere on our site, including the car park. This includes the use of e-cigarettes.
Tickets, transfers and refunds
All customers; children, adults and babies must have a valid ticket for the session they are attending.
The ticket price includes admission for one session.
All tickets are non-refundable. If you wish to transfer your booking, 24 hours’ notice prior to the start time of the original pre-booked play session must be given. If you opt to transfer your booking, the new play session date must be within 2 months of the original pre-booked session.
Tumble Town reserves the right to update ticket prices.
In circumstances beyond our control, we reserve the right to cancel a booking. We will endeavour to notify you as soon as we become aware that this is necessary. In this circumstance, a refund for the money paid will be issued within fourteen (14) days of cancellation.
Visitors can take photographs of their own children for personal, private, non-commercial purposes only.
Tumble Town may wish to share photographs of children playing on our website, social media or promotional materials. This will only ever be done with parental/carer consent.