Terms and Conditions

Sessions


 Our sessions are 90 minutes. Towards the end of the 90 minutes, we will indicate it’s time to get ready
to leave.
 The play centre is cleaned between and during each session. It is therefore vital that customers leave
promptly.
 Customers who purchase two back to back play sessions will be required to stay at their tables during
the break in sessions to allow staff to safely complete the cleaning required.
 Visitors are asked to arrive no sooner than the start of their booked session to allow safe cleaning.
 Customers who arrive after the start of their play session will still need to leave at the end of the session,
irrespective of time they have had to play.
 Tumble Town reserves the right to close should there be a risk to the safety and security of visitors and
staff.

General House Rules


 All persons entering the building must wash their hands.
 All children visiting Tumble Town must be accompanied by an adult. Children must be supervised by a
parent / carer at all times.
 Tumble Town staff are not responsible for the supervision and behaviour of children. As such,
parents/guardians must accept full responsibility for the supervision of their child/children whilst on the
premises.
 Only children under 1.45m (4'9'') and aged 8 and under may play.
 Shoes must be removed before entering the play areas.
 Socks must be worn at all times.
 Comfortable long sleeved clothing, without strings or cords should be worn.
 Glasses (unless shatterproof), jewellery and any sharp objects must be removed before playing.
 We reserve the right to ask any person to leave.
 Aggressive behaviour or illegal activity of any kind will not be tolerated and will be reported.
 Any person who is unwell, or who has been unwell, must not visit Tumble Town for 48 hours after their
last symptom.
 If you or somebody in your household has a positive Covid test or Covid symptoms, you must NOT
enter Tumble Town for a minimum of 14 days.
 We may offer a rescheduled session providing contact is made prior to the original booked session. 
 Newly toilet trained children should wear protective pants/pull ups whilst playing.
 Only food and drink purchased in the café may be consumed on the premises. 

 The play areas are strictly food free zones. All food or drinks should be consumed at tables.
 Tumble Town is a smoke free business and smoking is prohibited anywhere on our site, including the
car park. This includes the use of e-cigarettes.

Tickets, transfers and refunds

 All customers; children, adults and babies must have a valid ticket for the session they are attending.

 The ticket price includes admission for one session.

 All tickets are non-refundable. If you wish to transfer your booking, 24 hours’ notice prior to the start
time of the original pre-booked play session must be given.  If you opt to transfer your booking, the new
play session date must be within 2 months of the original pre-booked session.

 Tumble Town reserves the right to update ticket prices.

 In circumstances beyond our control, we reserve the right to cancel a booking. We will endeavour to
notify you as soon as we become aware that this is necessary.  A refund for the money paid will be
issued within fourteen (14) days of cancellation.

 

Photography

 Visitors can take photographs of their own children for personal, private, non-commercial purposes
only.   

 Tumble Town may wish to share photographs of children playing on our website, social media or
promotional materials. This will only ever be done with parental/carer consent.