Our sessions are 2 hours after which you should leave. However if we have space you may be able to stay longer, so please speak to a member of staff.
Customers who arrive late for the start of their play session may still be required to leave at their booked time, irrespective of the time they have had to play.
Please always check our opening times as you may have less than 2 hours to play if you book a later session.
Tumble Town reserves the right to close should there be a risk to the safety and security of visitors and staff.
Parties
Parents/guardians are responsible for the supervision of their children at all times.
A minimum of 1 adult to every 5 children must remain with the party at all times. We recommend this ratio is 1:2 for children under 18mths.
Please do not arrive any earlier than your party start time and ensure your guests leave swiftly at the end of the party.
All children who will use the play equipment should be included in your numbers and will be charged for, excluding babies in arms.
A list of guests should be provided prior to the party, or all children and parents/guardians will be required to sign in on arrival.
COVID 19– If you or a member of your household has a positive Covid test or Covid symptoms you should follow Government guidance and NOT enter Tumble Town until your isolation period has ended or you are tested and instructed it is safe to do so.
In the event that a positive Covid case means that you have to cancel your party, we will do everything possible to transfer your party to a suitable date and time within the next 6 months. If this is possible, your deposit will also be tranferred and there will be no loss of funds.
In the event that a suitable date and time cannot be arranged, your deposit is non-refundable and therefore no refund would be given. If you have already paid for your party in full, the balance will be refunded to you via bacs transfer minus your deposit.
General House Rules
All persons entering the building should wash or sanitise their hands.
All children visiting Tumble Town must be accompanied by an adult. Children must be supervised by a parent / carer at all times.
Tumble Town staff are not responsible for the supervision and behaviour of children. As such, parents/guardians must accept full responsibility for the supervision of their child/children whilst on the premises.
Only children under 1.45m (4’9”) and aged 8 and under may play.
Shoes must be removed before entering the play areas.
Socks must be worn at all times.
Comfortable long sleeved clothing, without strings or cords should be worn.
Glasses (unless shatterproof), jewellery and any sharp objects must be removed before playing.
Children should not climb up the slides or play in front of the slide exit.
We reserve the right to ask any person to leave.
Aggressive behaviour or illegal activity of any kind will not be tolerated and will be reported.
Any person who is unwell, or who has been unwell, must not visit Tumble Town for 48 hours after their last symptom (excluding covid).
If you or a member of your party become ill whilst at Tumble Town, you should make a member of staff aware and leave as quickly as possible.
If you or somebody in your household has a positive Covid test or Covid symptoms, you must NOT enter Tumble Town until your recommended isolation period has ended.
We may offer a rescheduled session providing contact is made prior to the original booked session and positive test confirmation is provided.
Newly toilet trained children should wear protective pants/pull ups whilst playing.
Only food and drink purchased in the café may be consumed on the premises.
Eating and drinking in the play areas is strictly forbidden. For comfort and safety, food or drinks should only be consumed whilst seated at tables.
Tumble Town is a smoke free business and smoking is prohibited anywhere on our site, including the car park. This includes the use of e-cigarettes.
We do not accept any responsibility for loss or damage to presonal belongings either on the premises or the car park.
CCTV is in operation in and outside the premises.
Tickets, transfers and refunds
All customers; children, adults and babies must have a valid ticket for the session they are attending.
The ticket price includes admission for one session.
All tickets are non-refundable. If you wish to transfer your booking, 24 hours’ notice prior to the start time of the original pre-booked play session must be given. If you opt to transfer your booking, the new play session date must be within 2 months of the original pre-booked session and can only be transferred once.
If you are unable to attend after purchasing a ticket for a Tumble Town special event, we can transfer your booking to a future play session. The cost of the play session will likely be less than the event ticket and no refunds of the shortfall will be given.
Tumble Town reserves the right to update ticket prices.
In circumstances beyond our control, we reserve the right to cancel a booking. We will endeavour to notify you as soon as we become aware that this is necessary. In this circumstance, a refund for the money paid will be issued within fourteen (14) days of cancellation.
Photography
Visitors can take photographs of their own children for personal, private, non-commercial purposes only.
Tumble Town may wish to share photographs of children playing on our website, social media or promotional materials. This will only ever be done with the prior consent of the parent or carer.
